Return Policy
At Service Associates International LLC (doing business as Service AI), we are committed to delivering high-quality products that meet our rigorous standards. Each product, including new, unused manufacturer spare parts, undergoes thorough scrutiny to ensure excellence before shipment.
Due to our strict quality control standards, we only accept returns or offer refunds under the following specific circumstances:
Shipping Damage: If a product is damaged during transit, please notify us and provide proof of damage within 2 business days of delivery.
Defective or Malfunctioning Items: If a product is defective or malfunctions, please report it within 5 business days of delivery.
If you encounter either of these issues, please contact us immediately at support@serviceai.us or +1-510-899-1340 for assistance with a replacement or return authorization.
Please note that we cannot accept returns for products that have been used, altered, improperly installed, or damaged after delivery. All authorized returns must include the original packaging along with all documentation, parts, and accessories.
For detailed questions or concerns about our process, please review our "Return & Refund Policy Explained" page, click on our blog, or reach out to us before placing your order. We are here to ensure you are completely satisfied with your purchase. Thank you for choosing Service AI. We appreciate your business!
