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California
United States

+1 (510) 899-1340

Welcome to Service AI, your trusted source for accessories, spare parts, and certified pre-owned laboratory instrumentation tailored for scientists and startups. We provide reliable, current equipment at competitive prices, along with essential support for instruments no longer made or backed by their original manufacturers.

Our expertise spans leading brands like Beckman Coulter and Agilent, and we are committed to high-quality standards through certified maintenance, repair, and professional installation services. We believe our installation services provide the confidence and assurance you need when purchasing instrumentation from a reliable and trustworthy source.

At Service AI, we don't conduct the science—we empower scientists with reliable laboratory instrumentation and spare parts that are guaranteed to perform. We trust in scientists' expertise to determine the instrumentation they need to advance their research.

With more than 25 years of experience, our dedicated team prides itself on delivering only the highest quality products. Every instrument we offer has been thoroughly tested and certified by manufacturer-trained engineers. We ensure the functionality of our products with a Full Performance Guarantee and provide proof of performance documentation when applicable.

At Service AI, we also recognize the importance of meticulous shipping and safe delivery. Our products are handled with the utmost care to ensure they arrive in perfect condition. For those who require it, we offer professional installation services to help integrate our equipment seamlessly into your operations.

Purchase our reliable scientific laboratory equipment, and we’ll provide seamless installation service worldwide for your startup or research needs.

Advance your scientific endeavors with confidence: rely on us for recertified, trustworthy instruments at reasonable prices. It’s a smart choice made simple!

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Return Policy

At Service Associates International LLC (d/b/a Service AI), we are committed to delivering high-quality products that meet our rigorous standards. Each product, including new, unused spare parts from the manufacturer, is subject to thorough scrutiny to ensure its excellence before shipment. Due to this dedication to quality, we only accept returns or offer refunds in specific circumstances:

• If the product is damaged during shipping, please provide proof.

• If the product is defective or malfunctions within 5 business days of receipt.

If you encounter either of these issues, contact us immediately at support@serviceai.us or +1-510-899-1340 for assistance with a replacement or return.

Please note, we cannot accept returns of products that have been used, altered, improperly installed, or damaged after delivery. All returns must include the original packaging and all parts and accessories.

For any questions or concerns about our return policy, please reach out to us before placing your order. We are here to ensure that you are completely satisfied with your purchase. Thank you for choosing Service AI, and we appreciate your business.

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